P5298:[{"_6733":546,"_6734":6735},"areReviewsGrouped","reviews",[6736,6787,6796,6812,6823],{"_6737":6738,"_6739":6740,"_6741":6742,"_6743":6744,"_6745":6746,"_6747":6748,"_6749":6748,"_6750":5380,"_6751":25,"_6752":5155,"_6753":6754,"_6761":6762,"_6763":6764,"_6765":6766,"_6767":6768,"_6769":6770,"_6771":5220,"_6757":6772,"_6775":6776,"_6780":25,"_6781":6782,"_69":6783,"_6784":5380,"_6785":6786},"subscriberId","c51f7b65-fcc9-486f-b563-ae634abbdd20","reviewId","b6aa38c2-5211-4bde-a6bd-a8502314fe89","subscriberId_productId","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9726684659978","productId","shopify-9726684659978","body","Kad sam ovo pročitao, shvatio sam da je jastuk isporučen s poklopcem. \nAli ono što sam dobio bio je samo jastuk za 48 funti!!!!!","dateCreated","2026-04-20T13:33:13.425Z","dateUpdated","helpfulCount","isRecommended","languageCode","original",{"_6745":6755,"_6752":6756,"_6757":6758,"_69":6760},"When I read this, I realized that the cushion came complete with a cover.\nBut what I received was just a cushion cover for £48 !!!!!","en","reply",{"_6745":6759},"

Thank you for your feedback, dear Kiarash. 😔

We are extremely sorry to hear that you received only a cushion cover for £48 when you expected to receive a complete Hand-Tufted Cushion Malu with Tufting including the filling. This is completely unacceptable and we understand your frustration absolutely - the product description should have been crystal clear about what was included.

We take full responsibility for this disappointing experience. It's obvious that our product information wasn't clear enough about whether the cushion comes with filling or if it's cover-only, which has led to this misunderstanding. No customer should pay £48 expecting a complete cushion and receive just the cover.

Your feedback helps us improve our product descriptions and ensure that customers have complete clarity about exactly what they're purchasing. We need to make sure this kind of confusion doesn't happen to other customers.

Please contact our customer service team again - we must find an appropriate solution for you that addresses this pricing and expectation mismatch.

","They only send covers.","productHandle","hand-tufted-cushion-malu-with-tufting-en-24wes89714","productImageUrl","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ24WES89714-217099_4c2b93572bc6e05b8f2ff6304805ea0a_dtl_1_x280.jpg?v=1728476457","productName","Hand-Tufted Cushion Cover Malu","productUrl","//store.westwing.com/products/hand-tufted-cushion-malu-with-tufting-en-24wes89714","productVariantName","W 45 x L 45 cm","rating",{"_6745":6773,"_6747":6774,"_69":40},"

Hvala vam na povratnim informacijama, dragi Kiarash. 😔 Iz

uzetno nam je žao čuti da ste dobili samo navlaku za jastuk za 48 funti kada ste očekivali da ćete dobiti kompletan ručno tufted jastuk Malu s Tuftingom uključujući punjenje. To je potpuno neprihvatljivo i apsolutno razumijemo vašu frustraciju - opis proizvoda trebao je biti kristalno jasan u pogledu onoga što je uključeno.

Preuzimamo punu odgovornost za ovo razočaravajuće iskustvo. Očito je da naše informacije o proizvodu nisu bile dovoljno jasne o tome dolazi li jastuk s punjenjem ili je samo pokrivač, što je dovelo do ovog nesporazuma. Nijedan kupac ne bi trebao platiti 48 funti očekujući kompletan jastuk i dobiti samo pokrivač.

Vaše povratne informacije pomažu nam da poboljšamo naše opise proizvoda i osiguramo da kupci imaju potpunu jasnoću o tome što točno kupuju. Moramo se pobrinuti da se ova vrsta zabune ne dogodi drugim kupcima.

Molimo kontaktirajte naš tim za korisničku podršku - moramo pronaći odgovarajuće rješenje za vas koje rješava ovu neusklađenost cijena i očekivanja.

","2026-04-20T13:35:26.338Z","reviewer",{"_6777":6778,"_6779":546},"displayName","Kiarash M.","isVerified","isIncentivized","status","approved","Šalju samo naslovnice.","unhelpfulCount","variantId","50028064112906",{"_6737":6738,"_6739":6788,"_6741":6742,"_6743":6744,"_6745":6789,"_6747":6790,"_6749":6790,"_6750":5380,"_6751":546,"_6752":5155,"_6753":6791,"_6761":6762,"_6763":6764,"_6765":6766,"_6767":6768,"_6769":6770,"_6771":5234,"_6775":6794,"_6780":25,"_6781":6782,"_69":6793,"_6784":5380,"_6785":6786},"1a866b47-a918-4c64-b810-1ceb6a058371","Jeste poput slike kvaliteta je vrlo dobra! Zadovoljan narudžbom, šareni jastuk za dnevni boravak.","2026-03-04T23:22:29.435Z",{"_6745":6792,"_6752":6756,"_69":6793},"Juste like the picture the quality is very good ! Happy with the order, colourful cushion duvet for living room.","Super",{"_6777":6795,"_6779":546},"Amal J.",{"_6737":6738,"_6739":6797,"_6741":6798,"_6743":6799,"_6745":6800,"_6747":6801,"_6749":6801,"_6750":5380,"_6751":546,"_6752":5155,"_6753":6802,"_6761":5129,"_6763":6805,"_6765":6806,"_6767":6807,"_6769":6770,"_6771":5234,"_6775":6808,"_6780":25,"_6781":6782,"_69":6810,"_6784":5380,"_6785":6811},"a8c035b6-2612-4e4e-b6f9-059a9898006c","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9726633443594","shopify-9726633443594","Lijepa tekstura i dobri materijali. Izvrstan skriveni sustav zatvaranja zatvarača ","2026-02-11T17:22:10.537Z",{"_6745":6803,"_6752":5161,"_69":6804},"Bella trama e buoni materiali. Ottimo sistema di chiusura della zip nascosta ","OK","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ24WES77306-217098_e69fa7571f0ea1488380c6bc02234738_dtl_1_x280.jpg?v=1728475581","Hand-Tufted Cushion Cover Malu with Tufting","//store.westwing.com/products/hand-tufted-cushion-malu-with-tufting-en-24wes77306",{"_6777":6809,"_6779":546},"Mauro C.","U REDU","50027922981130",{"_6737":6738,"_6739":6813,"_6741":6798,"_6743":6799,"_6745":6814,"_6747":6815,"_6749":6815,"_6750":5380,"_6751":546,"_6752":5155,"_6753":6816,"_6761":5129,"_6763":6805,"_6765":6806,"_6767":6807,"_6769":6770,"_6771":5234,"_6775":6820,"_6780":25,"_6781":6782,"_69":6822,"_6784":5380,"_6785":6811},"1421eab3-915d-4509-afa5-c8754914d280","Lijepe boje i materijal ","2025-03-14T17:22:05.923Z",{"_6745":6817,"_6752":6818,"_69":6819},"Schöne Farben und Material ","de","Kissenbezug ",{"_6777":6821,"_6779":546},"dorothea s.","jastučnica ",{"_6737":6738,"_6739":6824,"_6741":6742,"_6743":6744,"_6745":6825,"_6747":6826,"_6749":6826,"_6750":5380,"_6751":546,"_6752":5155,"_6753":6827,"_6761":6762,"_6763":6764,"_6765":6766,"_6767":6768,"_6769":6770,"_6771":5234,"_6775":6830,"_6780":25,"_6781":6782,"_69":6832,"_6784":5380,"_6785":6786},"f822d538-2970-42ea-a93b-cef83c1c9095","Vrlo lijepa navlaka za jastuk, kvalitetna i boja točno kao na slici. ","2025-03-04T16:13:49.207Z",{"_6745":6828,"_6752":6818,"_69":6829},"Sehr schöne Kissenhülle, wertig und Farbe genau wie abgebildet. ","Sehr gute Qualität ",{"_6777":6831,"_6779":546},"Klaudia B.","Vrlo dobra kvaliteta "]

MaluRučno tuftana navlaka za jastuk s ukrasima