Terms and conditions
GENERAL TERMS AND CONDITIONS FOR THE USE OF THE ONLINE SHOP ON WWW.WESTWING.HR BY COMPANIES
Below we present our General Terms and Conditions (hereinafter referred to as "GTC"), which we use as a basis for the use of the Westwing online shop on the website www.westwing.hr for use by companies. By placing your order, you recognise the following GTC of Westwing GmbH, Moosacher Str. 88, 80809 Munich (hereinafter referred to as "Westwing").
These GTC apply to traders based in Croatia who take advantage of the offers on our website. A trader within the meaning of these GTC is a natural person, legal entity or other entity with legal capacity that, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
1. GENERAL INFORMATION AND SCOPE OF APPLICATION
1.1 Westwing operates an online shop on the website www.westwing.hr.
1.2 In order to use the offers available in the online shop, you must act as a trader, i.e. as a natural or legal person or another entity with legal capacity in the exercise of your commercial or independent professional activity when concluding a legal transaction.
1.3 These GTC apply to all contracts concluded with you as a trader via the website www.westwing.hr in accordance with Section 1.2, unless the general terms and conditions for consumers apply. Westwing does not accept any other general terms and conditions, unless otherwise expressly agreed in writing.
1.4 Individual agreements made with you in individual cases (including, annexes and amendments to such individual agreements) take precedence over these GTC. For content of such contracts, a written contract or a written confirmation (electronic form according to § 127 of the German Civil Code (BGB) is sufficient) from Westwing is decisive.
1.5 Westwing employees are generally not authorised to verbally agree on changes or supplements of the main contract or to give verbal assurances or declarations that go beyond the content of the written contract.
1.6 If (working) days are specified as deadlines, this shall mean all weekdays with the exception of Saturdays, Sundays and public holidays in Germany.
2. USE OF THE WEBSITE WWW.WESTWING.HR
2.1 When ordering goods or services, you will be asked to provide personal data and to consent to the registration of a corporate customer account. Where personal data is collected, it will be processed in accordance with Westwing’s privacy policy. Section 15 applies.
2.2 You are responsible for ensuring that the data is complete and truthful. You are also obliged to keep your data up to date. If there is a change in the data provided during your use of the website, you must correct the information immediately. You are obliged to treat your passwords and any other access data confidentially and to protect them from access by unauthorised third parties.
2.3 You are solely responsible for content (such as product reviews) that you post in areas accessible for this purpose. You guarantee that your own content does not infringe or violate the rights of third parties (e.g. personal rights or copyrights). In this respect, you shall indemnify Westwing in full against third-party claims upon first request. By submitting the content to Westwing, you grant Westwing and all companies of the Westwing Group affiliated with Westwing (hereinafter "Westwing Group") all simple rights of use, unlimited in time, space and content and also for transfer to third parties, which Westwing requires for the publication and distribution of the content, even in part, on the websites of the Westwing Group.
2.4 In your corporate customer account, you can view your open, recently dispatched and/or completed orders as well as manage and save your own data, vouchers, newsletters and notifications in a differentiated manner.
2.5 You are only authorised to register and operate one corporate customer account on the website www.westwing.hr at the same time. If Westwing detects multiple registrations, Westwing may delete them.
2.6 You are prohibited from using the www.westwing.hr website or its contents for any purpose that is unlawful, improper or prohibited by these GTC. In particular, technical processes may not be disrupted or manipulated. In the event of behaviour or attempts to gain unauthorised advantages to the detriment of Westwing or other customers, Westwing reserves the right to block the corporate customer account and not accept orders.
2.7Westwing reserves the right to exercise its virtual domiciliary rights at its own discretion and, for example, to issue warnings, refuse orders, restrict the available payment methods, pause or terminate your access to the website www.westwing.hr or delete content submitted by you if the provisions of these GTC are violated or in the event of abusive behaviour. Any claims for damages by Westwing remain unaffected.
3. CONTRACTUAL PARTNER, LANGUAGE AND CONCLUSION OF CONTRACT
3.1 The contractual partner for the conclusion of contracts on the website www.westwing.hr is Westwing.
3.2 The website www.westwing.hr is operated in Croatian and English language. Contracts via the website are concluded in English language.
3.3 The offer of goods on www.westwing.hr is not a binding contractual offer within the meaning of Section 145 of the German Civil Code (BGB) but is subject to change and non-binding as an invitation to submit an offer (so-called "invitatio ad offerendum"). Once the selected products have been placed in the (virtual) shopping basket and the electronic ordering process has been completed, you submit a legally binding contractual offer by clicking the "Buy now" button to place an order for the goods in the (virtual) shopping basket at that time. After submitting your offer, you will receive an e-mail from Westwing confirming receipt of your offer. This e-mail from Westwing does not constitute acceptance of the contract. It is at Westwing's discretion not to accept offers. If an offer cannot be accepted by Westwing, Westwing will inform you immediately. The offer is accepted by means of a separate e-mail with confirmation of dispatch, but at the latest when the goods are dispatched.
3.4 Westwing saves the order data and sends it to you by email after you have completed an order. You can also view the GTC at any time at https://www.westwing.hr/i/b2b_terms_and_conditions/
at any time. If you have set up a customer account before sending your order, you can view the order data in the login area. This also applies to past orders within the scope of the statutory retention obligations.
3.5 Order processing and contact are usually carried out by automated order processing or e-mail. You must ensure that the e-mail address you provide for order processing is correct so that e-mails sent by Westwing can be received at this address. In particular, when using SPAM filters, you must ensure that all e-mails sent by Westwing or by third parties commissioned by Westwing to process your order can be delivered.
3.6 For all contracts concluded with you as an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) – that is, in the course of your commercial or self-employed professional activity (B2B transactions), there is no statutory right of withdrawal. The statutory provisions regarding the right of withdrawal and the associated possibility of returning goods apply exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB). This does not affect your warranty claims in the event of defects in the delivered goods.
4. PRICES AND SHIPPING COSTS
4.1 For orders of goods on the website www.westwing.hr, the prices stated on the respective item detail page at the time of your order shall apply. The prices are total prices including statutory VAT and packaging.
Product prices of the Products in your virtual shopping cart will always match the current price on the product detail page. This means that the current product price may differ from the price at which you added the product to your virtual shopping cart. When you add a product to your virtual shopping cart, you don't reserve the price displayed at that time. The price of a product can go up or down between the time you add it to your virtual shopping cart and the time you actually buy it.
4.3 The shipping costs are charged separately for each order and are based on the price stated on the product detail page. This depends, among other things, on the size, weight and the respective shipping method. The latter is at the discretion of Westwing.
4.4 In the case of delivery by Westwing, the prices are DDP Incoterms® 2020, including normal packaging, unless otherwise agreed.
4.5 Westwing may grant you discounts and vouchers beyond the reductions shown on the website www.westwing.hr within the framework of individual agreements in accordance with Clause 1.4. In this case, only one alternative discount or voucher can be redeemed on an order. The discount or voucher selected by the customer and stored in the shopping basket shall apply.
4.6 Via your corporate customer account, you have the option of receiving invoices showing VAT and taking the corporate customer discount into account directly when ordering. Manual invoice corrections for corporate customer accounts are generally not made.
4.7 Westwing is entitled to offset payments against older debts first and will inform you of the type of offsetting that has taken place.
4.8 A payment is only deemed to have been made when Westwing can dispose of the amount.
4.9 If Westwing becomes aware of circumstances that call your creditworthiness into question, if you do not pay due invoices or if insolvency proceedings are applied for, opened or rejected due to lack of assets, Westwing is entitled to declare the entire remaining debt due. In this case, Westwing is also entitled to demand advance payments or the provision of security instruments.
5. PAYMENT TERMS
5.1 If you have a VAT identification number and subject to our creditworthiness check, the goods can be paid for using the following payment methods: Paypal, credit card (VISA, Mastercard, American Express), ApplePay, GooglePay (only available when ordering via web browser).
5.2 Westwing accepts various credit cards, currently: VISA and Mastercard as well as American Express. Westwing will debit the invoice amount from your credit card upon receipt of the order via our payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland (registered in the Irish Trade Register under number 3206488LH).
5.3 The ApplePay and GooglePay payment methods are processed through the payment service provider Stripe Payments Europe Ltd (registered in the Irish Trade Register under number 32064LH).
5.4 If a payment method offered by PayPal is selected, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (registered in the commercial register under R.C.S. Luxembourg B 118 349) (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.
6. WESTWING DESIGN SERVICES
6.1 Through the Westwing Design Services, Westwing offers personalised interior design advice via the website www.westwing.hr (hereinafter "Westwing Design Service(s)" or "Service"). These General Terms and Conditions apply to these services in general, unless otherwise stated below.
6.2 The services are provided online via video chat or a screen-sharing video conference, in one of Westwing's physical stores or, in the case of Westwing Design Services Deluxe, partly on-site. The specific Westwing Design Services offered in your country can be found on the website.
6.3 The services are provided by Westwing or a Westwing subcontractor.
6.4 As part of the Westwing Design services, you will receive a professional interior design concept based on the information you have provided, together with a personalised shopping list. The exact scope of the services and the corresponding costs for the individual Westwing Design services are listed on the website www.westwing.hr in the Design Service section.
6.5 Westwing reserves the right to refuse Westwing Design services or their provision if you have provided inaccurate information about the rooms or if you are acting in a manner that is unlawful, contrary to public order or contrary to these General Terms and Conditions.
6.6 Westwing reserves the right to cancel appointments for the provision of the service up to 12 hours before the agreed appointment time in circumstances beyond Westwing's control (e.g. force majeure) and will notify you in advance. In the event of an appointment cancellation, you will be offered a new appointment or a refund if a new appointment cannot be arranged. You may also postpone the scheduled appointment free of charge up to 12 hours before the appointment time. In this case, Westwing will offer you an alternative appointment, subject to availability.
6.7 Once the final service has been provided as part of the booked Westwing Design services, the contractual relationship for that specific Westwing Design service automatically terminates. If you wish for the Westwing Design services to be redesigned or rearranged, you must book a new Westwing Design service via the website.
6.8 The copyrights and other intellectual property rights relating to the interior design concepts and room layouts conceived by Westwing and/or created as part of the Westwing Design Services are the exclusive property of Westwing. Westwing grants you non-exclusive, perpetual and non-transferable rights to the services provided as part of the Westwing Design services for your personal use.
Commercial or public use is permitted only with the prior written consent of Westwing. Westwing has the right, with your prior consent, to use the results of the Westwing Design Services for advertising purposes (e.g. as design examples on the website).
6.9 You are responsible for providing Westwing with any information and documents (e.g. floor plans) that may be relevant to the provision of the service.
7. INVOICING
7.1 By acceptance of GTC you accept that Westwing may send invoice to you by electronic means or make invoice available to you by electronic means, in accordance with Article 232 of the Council Directive 2006/112/EC.
7.2 Please note that if your data (especially Tax Identification Number) are not correct according to clause 2.2 when ordering, we are no longer able to issue a correction invoice in order to correct your data after your order is completed.
7.3 By providing Westwing with a non-Polish active VAT number that is not valid for the purpose of intra-EU transactions (not valid according to VIES VAT number identification - Vies on-the-Web - European Commission (europa.eu)), it is hereby confirmed that you are not obliged to report intra-EU acquisitions of goods in the EU Member State of the goods shipment destination, and, as a result, only for VAT purpose treatment Westwing is obliged under applicable VAT regulations to process your order as a B2C customer order and settle the supply accordingly for VAT purposes.
8. VOUCHERS
8.1 Westwing offers various types of vouchers: Gift voucher and Allowance Vouchers:
8.1.1 Gift vouchers
8.1.1.1 Gift vouchers are vouchers that can be purchased in the Shop and redeemed only at www.westwing.hr, unless otherwise stated on the voucher. The gift voucher will be sent to you by email after placing the order.
8.1.1.2 Gift vouchers and remaining balances of gift vouchers are redeemable until the end of the third year after the year of purchase of the gift vouchers.
8.1.1.3 Gift vouchers can only be used for the purchase of goods and services and not for the purchase of other gift vouchers.
8.1.1.4 If the price of your order is higher than the balance of a gift voucher, you can make up the difference using the payment methods offered. If the price of your order is less than the balance of a gift voucher, you can redeem the remaining balance with your next order.
8.1.1.5 In the event of cancellation of a contract, for whatever reason, the purchase price will be refunded by debiting the voucher account as well as the means of payment used in addition, if any.
8.1.1.6 The gift voucher is transferable.
8.1.1.7 Lost vouchers, especially stolen vouchers, will not be refunded. Westwing assumes no responsibility for the loss of voucher codes.
8.1.2 Allowance vouchers
8.1.2.1 Allowance vouchers are vouchers that cannot be purchased but are issued by Westwing at its own discretion as compensation without recognising any legal obligation.
8.1.2.2 The regulations for promotional vouchers shall apply accordingly.
8.2 In the event of justified suspicion of fraud or other illegal or unlawful activities in connection with the purchase or redemption of a voucher, Westwing may block the corresponding voucher code (also temporarily) or refuse redemption (also temporarily). In this case, you have the right to cancel the order.
8.3 Payment of the voucher amount is not possible, nor is a transfer for value or subsequent offsetting for purchases already made, i.e. before completion of the order process.
9. DELIVERY AND SHIPPING CONDITIONS
9.1 Deliveries are only made within Croatia to the delivery address provided by you.
9.2 The basic delivery times are communicated to you on the detail page of the respective item and are always only approximate, unless they are expressly agreed as binding. After expiry of the delivery period, a new delivery period in the duration of the delivery period, but no longer than 14 working days, shall automatically start running without explanation.
9.3 Ordered goods will be dispatched at Westwing's discretion either as a parcel or by a forwarding agent.
9.4 Westwing is entitled to make partial deliveries and render partial services if this is reasonable for you. This is the case if the partial delivery is usable for you within the scope of the contractual purpose, the delivery of the legally ordered goods is ensured and you do not incur any significant additional expenses or additional costs as a result (unless you agree to bear these costs).
9.5 Westwing does not assume any additional procurement risk, in particular not in the case of a purchase of generic products. Westwing is only obliged to deliver goods to the customer from the its own stock of goods or to deliver goods that have been specifically ordered from its suppliers. Westwing's obligation to deliver the goods does not apply if the goods have not been delivered, not delivered in full or not delivered in time to Westwing despite an existing coverage transaction with the respective supplier, and Westwing is not responsible for this delay or issue with the supplier. Westwing shall inform you immediately of such issues and of the new expected delivery period. If the new delivery period is not acceptable to you or the goods are no longer available within the new delivery period or not available at all, Westwing and you are entitled to withdraw from the contract with regard to the goods in question; in this case, we will immediately reimburse any purchase price already paid.
9.6 Westwing cannot be held liable for the non-performance or defective performance of its obligations under these GTC if and to the extent this is due to the occurrence of force majeure, without prejudice to the fact that Westwing will do everything in its power to minimise the consequences of such an event.
Force majeure includes all unforeseen events or events that - even if they were foreseeable - are beyond Westwing's control and whose impact on the fulfilment of the contract could not have been prevented by Westwing's reasonable efforts. This includes, but is not limited to, war, warlike condition, riot, rebellion, military or civilian coup, insurrection, civil commotion, riot, embargo, government order, fire, flood, storm surge, hurricane or other severe weather of catastrophic proportions, earthquake, lightning, pandemic, epidemic, nuclear hazard or any similar cause beyond the control of Westwing that makes it illegal, impossible or economically impracticable to fulfil or comply with the obligations set out in these GTC. If a case of force majeure occurs, Westwing is obliged to inform you immediately. Westwing is released from its obligation to perform for the duration of the event. Delivery and performance deadlines are to be extended accordingly. If the force majeure lasts longer than eight (8) weeks, Westwing and you are entitled to withdraw from the contract.
9.7 If the delivery of the goods fails for reasons for which you are responsible, Westwing is entitled to charge you the costs of a new delivery as well as reasonable storage costs from the day of the unsuccessful delivery. The re-delivery is subject to a charge even if the initial delivery was free of charge for you. We will inform you of the additional costs before the new delivery and will only carry out the delivery with your consent. Westwing reserves the right to withdraw from the contract if you do not give your consent to a new delivery within seven (7) days. In this case, any payments already made by you will be refunded by Westwing.
9.8 The delivery of an order presupposes that there are no outstanding debts.
9.9 If the delivery time is extended or if Westwing is released from its obligations to deliver the goods, you cannot derive any claims for damages from this, subject to the provisions in Section 9. The customer can only invoke the aforementioned circumstances if it informs Westwing immediately.
10. LIABILITY FOR DEFECTS AND TRANSPORT DAMAGE
10.1 The description of each product shall be as set out in the product detail page of our website. It is your sole responsibility to confirm that any product being purchased is sufficient for the end use to which you intend to place that product.
10.2 You are obliged to inspect the goods immediately and carefully, i.e. individually, for defects in quantity or quality. You must report all defects in writing immediately. Defects that cannot be discovered within this period, even after careful inspection, must be reported to Westwing in writing immediately after their discovery.
10.3 Customary or minor, technically unavoidable deviations in quantity, quality, colour, width, weight, equipment or design shall not be deemed defects.
10.4 In the event of defects, Westwing has the right to choose between repair or replacement. Westwing's right to refuse subsequent fulfilment under the legal requirements remains unaffected.
10.5 If the repair fails after a reasonable period of time, you may, at your discretion, demand a reduction in price or withdraw from the purchase contract. The latter is excluded in the case of only insignificant deviations from the quality.
10.6 Claims under the rules on liability for material defects against Westwing are only available to the direct customer and are not transferable. They expire within twelve (12) months from delivery.
10.7 Unless otherwise stated in the following provisions, the provisions of statutory liability for defects shall apply.
10.8 Without prejudice to mandatory statutory provisions, Westwing's liability is limited to cases of gross negligence or wilful misconduct on the part of Westwing.
10.9 Claims for damages due to obvious material defects of the delivered goods are excluded if you do not notify us of the defect within a period of two weeks after delivery of the goods.
10.10 The following restriction applies to contracts for the delivery of used goods: The limitation period for claims for defects is one year from delivery of the goods.
10.11 If the goods are delivered with obvious damage to the packaging or contents, we ask you to complain immediately to the courier company concerned and to contact Westwing Customer Service (service@westwing.hr) or your Westwing Business contact person. but makes it easier for Westwing to enforce its claims against the courier company.
11. COMMERCIAL WARRANTY
11.1 An additional commercial warranty only exists if this is explicitly shown and described on the product detail page.
11.2 Drawings, illustrations, dimensions, weights or other performance data do not constitute promises or commercial warranties and are only binding if this is expressly agreed.
11.3 Quality agreements take precedence over other objective requirements.
12. RETENTION OF TITLE
12.1 The goods delivered by Westwing remain the property of Westwing until full payment has been received. You are entitled to sell the goods in the ordinary course of business as long as you are not in default. Pledging and transfer by way of security are not permitted. In the event of resale, the customer hereby assigns the resulting claim against the purchaser to Westwing by way of security. The same applies to other claims that take the place of the delivered goods or otherwise arise with regard to the delivered goods, such as insurance claims or claims arising from unauthorised action in the event of loss or destruction. Westwing revocably authorises you to collect the claims assigned to Westwing in your own name. Westwing may only revoke this direct debit authorisation in the event of liquidation.
12.2 If third parties gain unauthorised access to the goods, you will immediately point out Westwing's ownership and inform Westwing of this in order to enable Westwing to enforce its rights.
13. SERVICE AND COMPLAINTS
Your satisfaction is very important to us. That is why we endeavour to process your request(s) as quickly as possible and to get back to you as soon as we receive your request. For service enquiries, please contact Westwing Customer Service:
Westwing GmbH Moosacher Straße 88 80809 Munich
E-mail: service@westwing.hr
Phone: +49 32 221099144
14. DISCLAIMER FOR HYPERLINKS
Insofar as www.westwing.hr refers to websites of other providers via hyperlinks, Westwing has no influence whatsoever on their content, does not adorse them as its own and assumes no guarantee or liability for their content. The respective provider or operator of these sites is always responsible for their content. As soon as Westwing becomes aware of legal violations on the websites of other providers, the corresponding hyperlinks on www.westwing.hr will be removed immediately.
15. DATA PROTECTION
For all questions regarding the protection of personal data, please refer to Westwing's privacy policy at https://www.westwing.hr/i/privacy_policy/.
16. RIGHTS OF USE FOR IMAGE MATERIAL ON WWW.WESTWING.HR
The content of this website, including texts, graphics, photos, illustrations, images, videos, sounds and software is protected by copyright. Downloading or use for private purposes is permitted. Further publication, transmission, reproduction or other use of the content is not permitted.
All rights of use to image content on www.westwing.hr are held by Westwing or our partners. The use of the image content - in any form whatsoever - is not permitted without the express consent of Westwing.
All Westwing trademarks used on the website are - unless otherwise stated - our trademarks and may not be used without the prior written consent of Westwing.
17. CODE OF CONDUCT
You undertake to comply with Westwing's Code of Conduct for Business Partners as amended from time to time (available at https://ir.westwing.com/websites/westwing/English/5500/compliance.html). A breach of the Code of Conduct for Business Partners constitutes a material breach of contract which entitles Westwing to terminate the contract..
18. AMENDMENTS TO THE GTC
Westwing reserves the right to make changes to the Website,and these GTC at any time. The terms and conditions in force at the time of your order will apply to your order, unless a change to these GTC is required by law or governmental order.
19. FINAL PROVISIONS
19.1 For legal disputes arising from or in connection with the use of www.westwing.hr, the laws of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. The dispute will be resolved before the competent German court.
19.2 Should a provision be or become void or ineffective, the remaining provisions shall remain valid. The relevant statutory provisions shall apply in place of the void or ineffective provisions
Your Westwing GmbH Moosacher Str. 88 80809 Munich
Valid from: 27.07.2026